![]() Read the Guide for the detailed description: x-caracal documentation x-caracal: contact center analytics solution.Settings: user settings, call features, feature keys settings and moreĬDR-View access (if not restricted by license) Starting from WMS 0731.1, it is possible to configure Web CRM via WMS -> Users -> Preferences -> Edit preferences -> Settings section -> Web CRM field.This menu becomes visible only if you have configured it in Settings -> Personal -> Web CRM.Read the Guide for the detailed description: Wizyconf Videoconference User GuideĬolleagues : list of colleagues with presence status and geolocationįn keys: monitoring / management of colleagues / features (same as BLF keys of phone) ![]() For detailed information, refer to Personal Settings chapterġ - Search field with speech recognition and call button: search for colleagues and contacts and perform quick actions from drop-down list: call, chat, send a fax/ Post-It etc:Ģ - Device selection: active device to place and answer calls using Collaborationģ - Add option: access to SMS / Fax / Post-It / Group chat dialog window:Ĥ - Video conference: create and manage videoconferences based on WebRTC. ![]() Language: selected language is used for Collaboration user interface, system sounds (Voicemail, IVR prompts, etc), WP4X0, WorkForce, WelcomeConsoleĭate/time format : applied to Wildix devices except W-AIR handsets (must be set up on a device). Mobile : mobile number for Mobility extension which allows you to make and receive calls via Wildix PBX using your mobile phone ![]() Select Settings in the top menu -> Personal:Į-Mail: used for email notifications about new Voicemails, missed calls, unread chat messages, call recordings, fax reports etc ![]()
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